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Shipping and Delivery🚚
1. Service Area: Doodhbar currently offers delivery in select locations, including Greater Noida West.
2. Delivery Slots: Customers can choose preferred delivery slots (e.g., 2–6 PM, 6–10 PM).
3. Delivery Charges: We offer free delivery on all eligible orders. Minimum order value may apply.
4. Timeliness: While we strive to deliver on time, delays may occur due to unforeseen circumstances.
5. International Shipping: Not applicable. Doodhbar currently serves domestic customers only.
Refund , Return & Exchange Policy
Due to the perishable nature of our products, returns are accepted only in case of incorrect, damaged, or spoiled items.
If eligible, an approved exchange will be delivered within 3–4 hours of confirmation, subject to availability and delivery feasibility.
🛒 Return & Refund Policy
At Doodhbar, your satisfaction is our priority. Please read our return and refund policy carefully before raising a request.
📦 Category-wise Return Window & Conditions
| Product Category | Time to Raise Request | Conditions |
|---|---|---|
| Perishable Items (milk, curd, meat, etc.) | Within 72 hours of delivery | Photo/video proof required |
| Grocery & Daily Essentials | Within 72 hours | Must be unused and in original packaging |
| Non-Perishables / Merchandise | Within 24 hours | Only if damaged or wrong product delivered |
⚠️ Not Eligible for Return
- Opened food packets
- Hygiene products
- Items without original packaging (unless defective)
💸 Refund Policy
Orders once placed cannot be canceled after dispatch. In case of a service failure, refund requests will be subject to review and approval by our team.
- Processing Time: If approved, refunds will be processed and credited within 5–7 business days to the original mode of payment.
- Mode of Refund: UPI, bank transfer, or original payment method.
- Cash on Delivery Orders: Refunded via Doodhbar Wallet Credit (valid for 30 days).
✅ Issues Eligible for Return/Refund
- Damaged or expired products
- Wrong product delivered
- Missing items in the order
- Product not matching description
📢 How to Raise a Return/Refund Request
- Email: support@doodhbar.com
- WhatsApp/Call: +91-9266012589
- Service Hours: 10 AM – 7 PM
Please share:
- Your Order ID
- Clear photo/video of the issue
- Short description of the problem
🚫 Important Notes
- No return/exchange/refund is accepted after the mentioned time limit.
- All refunds are subject to internal verification.
- Returns without prior confirmation will not be accepted.
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